Who we are:
Dhermi Boat Tours is operated by Albania Travelnet Shpk. We are a licensed boat tour operator registered in Tirana, Albania. In this Terms and conditions, Albania Travelnet Shpk will be referred as the tour provider. Our website address is:: http://dhermiboattours.com
General Terms
- Individuals purchasing a product, a tour, a service from Albania Travelnet Shpk are the client in these Terms and Conditions.
- Albania Travelnet Shpk is the tour/service provider in these Terms and conditions.
- When using our website to buy one of DhermiBoatTours products, the client has accepted these Terms and Conditions.
Tour’s conditions
1. Costs and prices
The price of the tour and detailed information regarding what is included and not included in the price are as published in our website.
All prices are quoted in Euro or ALL. All payments will be in Euro or ALL as determined when booking the tour.
2. Payment Process
- Payment can be made in cash, or via major credit/debit card via Tirana Bank POS in our office, or via PayPal online payment service. POS’s fees, exchange rate and commissions are regulated by the Bank.
- Published prices include all taxes.
- Payments can be made via Payapal online payment platform. In this case, the terms and conditions of the platforms are applied. Service fees and commission are regulated by the payment platform. Client will pay part of this service fees.
- Payments can be made via a bank transfer directly in Albania Travelnet Shpk bank account. Bank’s service fees and commissions are set by the bank. Client must pay any service fee, so that Albania Travelnet receives the exact amount as agreed.
3. The Contract
The information published on our website, these Terms and conditions, the Private Policy, all information regarding the price, the itinerary and the information regarding the itinerary, noes and yeses described in our website, will constitute a legal contract with Albania TravelNet Shpk, when buying a product or service.
By purchasing one of our products, you have automatically accepted our terms and conditions and have entered in an business agreement (contract) with Albania Travelnet Shpk, which will provide the product paid by the client.
4. Cancellations terms
When client is canceling or changing a paid group tours reservation:
Client will be fully reimbursed when canceling the paid tour, not later than 24 hours before the starting time of the tour.
Client will not be reimbursed when cancelling the paid tour later than 24 hours from the starting time of the tour.
When client wish to change the time or the date of the tour earlier than 24 hours before the starting time of the tour, there will be no additional fees.
When client wish to change the time or the date of the our, later than 24 hours from the starting time of the tour, the client will be charged 25% fee on the total price of the reservation, when the required changes can be made and accepted by Albania Travelnet. If Albania Travelnet does not accept the changes to the reservation due to no availability, or any other reasons, the required changes will be considered a cancellation from the client.
When client is cancelling or requiring changes to a paid private tour reservation:
Client will be fully reimbursed when canceling the paid private tour, not later than 7 days before the starting time of the tour.
Client will not be reimbursed when cancelling the paid tour later than 7 days from the starting time of the tour.
When client wish to change the time or the date of the tour earlier than 7 days before the starting time of the tour, there will be no additional fees.
When client wish to change the time or the date of the our, later than 7 days from the starting time of the tour, the client will be charged 25% fee on the total price of the reservation, when the required changes can be made and accepted by Albania Travelnet. If Albania Travelnet does not accept the changes to the reservation due to no availability, or any other reasons, the required changes will be considered a cancellation from the client.
5. Reimbursement
Any payment for a reimbursement will be made within 10 working days in the same for as the client paid for the reservation.
Commissions paid to the bank or online paying platform, which were paid by the client or the tour provider, will not be reimbursed.
In any case the reimbursement will not be higher than the amount that the client has paid to Albania Travelnet shpk.
The refund will not include any other costs such as but not limited to: transfer service fees, bank service fees, credit card service fees, online payment platform fees.
If the client, cancels the tour later than 24 hours form the starting time of the tour, there will be no refund for the amount that he has already paid to Albania Travelnet Shpk for purchasing a product/tour.
In case of reimbursement, the client will not be refunded for the bank/financial costs of the original payment and the refund.
Any money owed by Albania TravelNet Shpk, to clients because of a refund, will be processed within 10 days following the initial cancelation. Refunds can not be clamed later than 7 days from the day of the tour. Refunds will be processed to client’s bank account.
6. Change Requests
If the clients asks for a change in the program of the tour (product), the client will pay the price difference if there is a price difference due to the change. In case of a lower new price, the difference will be calculated on the difference to be paid to Albania Travelnet.
7. Transportation
Transportation will by via boats leased or owned by Albania Travlenet or other associates. The boats are annualy checked and certified by Albania Port Authority regarding safety, mechanic conditions and amenities. Our boats are fully equipped with safety equipment as required by the Albanian sea transport regulations.
8. Travel Insurance
We have insured our business to according to the best liability insurance policies in Albania . We strongly suggest all our guests to arrange for travel insurance in their place of origin, prior to arriving in Albania. We are not responsible for loss, damage or theft of personal belongings and equipment, personal injury and illness, which happen due to neglect, incompetence or a mistake of the clients.
9. Stipulations
Albania TravelNet Shpk contracts with independent contractors in securing and booking the services provided for our tours and we are not responsible for any negligence and/or omissions of these independent contractors, their employees, agents, servants or representatives.
Albania TravelNet Shpk is not responsible or liable, with respect to person or property, for any loss, damage, injury, accident, delay or irregularity however sustained or suffered during any trip or tour arranged by them.
In case one of our subcontractors, fails to deliver the agreed services or product as described in the tour contract, Albania Travelnet will arrange for a different supplier to provide the agreed service or product to the client, and cover any costs which may accur due to these changes.
10. Jurisdiction:
Any disclaimer is subject to Albanian law, and excludes the provisions of international law. Any dispute arising in connection or not with this disclaimer shall be submitted and processed by the jurisdiction of the competent court in Tirana, Albania only.
11. Early booking discount terms and conditions
Albania Travelnet shpk applies early booking discounts when clients book the tour earlier than the departure date of the tour as following:
- 15% discount when booking the tour three months (90 days) before the starting date of the tour.
These Early Booking discount terms and conditions are valid since January 1, 2026.
Albania Travelnet may change these early booking discount terms and conditions if needed without any notice.
These Tour’s Terms and conditions are valid since January 1, 2026